Hoist Rescue Support
Crew Readiness & Operations
Contact Us
Have a question, found a bug, or need help with your account? Reach out and we'll get back to you as soon as possible.
Email Support
Or email us directly at support@missionridgetechnologies.com
Common Questions
How do I join my organization?
From Settings, choose "Join an Organization" and enter the code your manager provided. Your request will be sent to a manager for approval.
Why is my currency status showing as Expired?
Currency status is based on your most recent logged hoist. If it's been longer than your organization's configured threshold since your last hoist, your status will show as Expiring or Expired. Log a new hoist from the Hoist Log tab to update it.
Can I use the app without an organization?
Yes. Choose "Just for me" when registering to track your own hoist activity and equipment independently.
How do I delete my account?
Go to Settings and select Delete Account. If you're the sole manager of an organization, you'll be asked to reassign a manager first.
How do I export my hoist records?
From the Hoist Log or Personnel screen, use the export option to generate an Excel file of your records (or your organization's full roster, for managers).
Privacy
See our Privacy Policy for details on how your data is handled.